Lyn Adams
05.03.2025
Disappointed!
The grill section of menu was unavailable apart from chicken platter as they'd run out of everything else, and they were just closing the carvery as thar was also wiped out. It was only 6pm!
Then after ordering, 45 mins later I had to go to bar to see what the hold up with our food was.
I ordered the mac & cheese main meal which came with garlic bread. And when I say bread I mean exactly that. It hadn't been cooked properly. One side was as if it had just been sliced off a loaf. The side with the garlic butter had briefly seen a grill, or at least long enough to melt the butter.
We were not Impressed!
Graeme Simpson
04.03.2025
Place food order. Queried after 30 minutes and food was delivered. It had obviously been sitting under lamps for some time as the veg was very dried out. Previous visits were 'ok' but this was very poor.
neil simpson
02.03.2025
Wife's food was cold ( sausage and mash), my food was warm. If it wasn't the fact we had another engagement we would have sent it back. Last time we were there about 5 years ago it wasn't much better. Won't be back.
Charlotte France
27.02.2025
Most bizarre experience yesterday. We had a drink and then my partner went to the bar to get another pint as I wasn't finished. One girl (who we assume to be the manager on shift) took payment left him waiting at the bar for his drink and then sent another member of staff over to him to say she would bring it over to the table after waiting about 5 mins and some chit chat in-between . My partner then sat down and waited about another 10-15 mins to the point we wondered if they had forgotten about it. We watched as the 3 girls served other customers and showed a couple to their seats and had a good chin wag while he was still waiting. We then watched as one of the members of staff then picked up the glass for the pint and then again turned to have a other chat with colleagues. One girl continuely checked her phone in her back pocket while we were still waiting. It wasn't a busy at all. The pint that then arrived at the table was flat and no apology for the wait. Very disappointing and we left. Customer service was not great at all. Tip Don't take payments from drinks walk away from the customer, send someone else over 5 mins later ans say take a seat to then wait another 10-15 mins for the drink to arrive. Like I say bizarre!
Just to add we have ran bars ourselves and know it can be hard at time but this was unexplainable.
Heather Stewart
20.02.2025
It was lovely but my only issue was we were sat at table 4 next to the ordering station and a member of staff stood there the whole time we were in so she could hear our whole conversation...not the best...and she was not putting orders through...not the best place for an ordering station....
Douglas Murray
04.10.2024
Great value especially now Brewers Fayre has shut.
Lauren Young
19.02.2025
Food was lovely, however service wasn't to great.
Maggie Suttie
06.08.2021
As someone who has ate here with family a lot over the years i was massively disappointed. This place has gone so downhill and are going to price themselves out of business. We went recently for steak night and for £15 this is what i got. I had to return the steak because it could break windows, they did replace it, with one that was then very pink (medium/well done was the request) but I ate it as the other people I was there with had almost finished their main course. I did complain but they don't seem interested. Will be sticking to your sister restaurant, never had a bad meal there yet !
Elaine Braidwood
17.02.2025
Having been here a number of times, it was our first option to go to but we were disappointed. Constantly having to get the attention of the waitresses to place orders and get drinks. Dinner was so fast, I think the cow was still alive and it took so long for our ice cream, I thought Sid from ice age was bringing it personally. It was busy, so I'll give them that. Food was tasty and we will be back but not for a while.
Matthew Martin
16.02.2025
We go all the time and the service is great especially from Ale (Romanian lady) 😁😁
Francisco Orellana
14.02.2025
There was no smile from the bar staff, I didn't feel welcomed. The beer was a bit flat. Did not order food.
Nicola Slight
14.02.2025
Amazing welcome when we arrived . Choice of seat. Colleague was quick to catch on my autistic son was having difficulties with choice of menu. He made it simple and stated what would be done to help. This was a total game changer as it allowed my son to settle and enjoy his visit. Alternative milk available as both boys are dairy free. Regular check ins at the table to ensure we were happy and if we needed anything. Service was amazing. Food very good and left with 2 very happy boys. Thank you
Damien Marshall
18.12.2021
I walk into the Sweet Chestnut and straight away i could tell someone else was in charge. Big guy with glasses with a Newcastle accent think the power had gone to his head. Told me i need to track and trace every time i come in. I've been to the Sweet Chestnut many times and have only been asked to do it the once. The rest of the staff were friendly and helpful food and drink were good too.
Emma Williamson
18.09.2024
Chilled vibes pub with decent enough beer and pub grub.
Heather Duncan (Infinite Nails)
12.02.2025
4 of us had the carvery which was somewhat ok but not good enough that we would go back ,the pot that the Yorkshire puddings were in needed to be changed they had a smokey taste to them which wasn't enjoyable the cauliflower cheese was watery my son had mixed grill the steak was super tough and not cooked how he asked there was no egg either, the waitress took her time in coming for our order which is maybe protocol and still forgot one of the drinks although probably the bar persons fault as she did write it down but unfortunately it always looks bad on the waitress again it wasn't that deep things happen but I was super disappointed at the kids corner where there are a couple of table toys and a machine, one of the toys particularly was absolutely disgusting the dirt was so bad I wouldn't let the wee one touch it they have never been cleaned you can visibly see the dirt and the machine didn't work either but defo need to get there cleaner in there with antibacterial and a cloth so over all the experience was not good enough to say we would be back there's so much competition out there the standards have to change. My daughter and son in law enjoyed there burgers and the place has a lovely atmosphere.
Thegazinator Blah
11.02.2025
A good experience made great by Ryan what a young star in the making ,give that man a raise.
Cameron Burns
09.02.2025
Visited for a spot of lunch with my partner and family Loaded fries for us all. I had the BBQ Pulled Pork fries and they were delicious. I was pleasantly surprised by the amount of pulled pork on top of the fries and it tasted delicious. The three of us thoroughly enjoyed it and are in agreement that the fries had plenty of toppings. Definitely will be back for more.
JUD BRYARS
07.02.2025
Great food! We love the carvary where you can get two pieces of meat, pork, turkey or good beef and all the fixings with it with Yorkshire pudding for only $7.99 lb and drinks are exceptionally cheap. We use our tasters card and get 20% off Monday through Friday. They have great people there. Really good service. There's a pool table and dartboard that they provide darts for and only 1 lb to play a pool game. It's very nice, very clean and good drink choices. Atmospheres lovely. It's good for kids for anyone. They allow dogs as well. This place is nice. It's right by our spa and we enjoy it many times after a nice soak.
Jerry Baccus
05.02.2025
The food was excellent and the service could not possibly be better! We love this place and will definitely be going back soon.
